Shipping Policy
Payment
Currently, we accept all valid debit cards, credit cards, wallet, UPI and Net banking.
Shipping & Returns
Gurtoy ships within India only and uses reputable courier companies.
You can reach us at thegurtoy@gmail.com or 83000 00086 between Monday-Saturday, 11am-7pm incase of any queries.
You will receive an email and/or text message with tracking details once your order has been dispatched.
We deliver to most part of India within 3-7 days. While we use reputable couriers and work around the clock to ensure your order reaches in time, Gurtoy cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.
Shipping Charges:
All shipping is free. Express delivery charges if applicable will be as per actuals.
Cancellations:
Orders once placed cannot be cancelled or changed once it has been dispatched. Please call on +91 83000 00086to cancel the order before dispatch.
Returns & Exchange :
Due to hygiene & safety concerns with regards to baby/kids products, Gurtoy has a strict no exchanges or refunds policy across the website.
1. Fresh
2. Original
3. Unopened and of
4. High quality
This is an unparalleled commitment in an eCommerce driven by returns and exchanges.
If there is any genuine case for exchanges of a product, please contact us thegurtoy@gmail.com within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis.
Damaged Products:
In the event that a product reaches damaged, please email us on thegurtoy@gmail.com with in 3 working days along with images of the damaged product and we will help you out.